If you receive a faulty item, you must notify us and return the product within 4 days . The item should be returned in its original condition and suitable packaging. Before returning, customers are required to provide proof of the fault (e.g., photos) by emailing us at contact@airborneclo.com. Once the item is received and inspected, we will issue a refund to the original payment method and fully reimburse any return shipping costs.